Payment Policy
Effective Date: January 17, 2025

Introduction

At Vexo Bike Care, we strive to make the shopping experience as smooth and secure as possible. We understand the importance of secure transactions and the need for diverse, easy-to-use payment methods. Our Payment Policy outlines the payment options available, the process we use to ensure the security of your financial information, and the guidelines surrounding billing, taxes, refunds, and payment issues. Whether you are purchasing bicycle accessories, maintenance kits, or other bike care products, we aim to provide a convenient and secure payment process.

Accepted Payment Methods

We offer a wide range of payment options to ensure that all of our customers have a secure and convenient way to complete their purchases. The accepted payment methods on Vexo Bike Care include:

Credit and Debit Cards
We accept all major credit and debit cards, including:

Visa
MasterCard
American Express
Discover
Card payments are securely processed through a trusted third-party payment gateway, ensuring that all your personal and payment information is encrypted.

PayPal
For customers who prefer not to share their credit or debit card details online, PayPal is available. With PayPal, you can make payments using your PayPal account balance, linked bank account, or credit/debit card.

Apple Pay and Google Pay
Customers shopping on mobile devices can take advantage of Apple Pay and Google Pay, which provide a secure, convenient way to complete transactions with a simple tap or click.

Bank Transfers
For larger transactions or customers who prefer a direct payment method, we accept bank transfers. Please note that this method may take 1-3 business days for processing. Orders will only be shipped once payment has been confirmed.

Buy Now, Pay Later (BNPL) Options
We offer Buy Now, Pay Later services through providers such as Klarna or Afterpay, allowing you to split your purchase into manageable payments. This option is subject to credit approval and must be selected at checkout.

Payment Security

At Vexo Bike Care, your security is our top priority. We use advanced encryption and security measures to ensure that your financial information remains safe. Our payment process adheres to the highest industry standards, including:

SSL Encryption
Our website is secured with SSL (Secure Socket Layer) encryption, which protects your sensitive data during the transaction process. SSL ensures that all information entered on our website, such as payment details, is securely encrypted before it is transmitted to our payment processors.

PCI-DSS Compliance
We comply with the PCI-DSS (Payment Card Industry Data Security Standard), a strict set of requirements designed to ensure that credit card information is securely processed and stored. This compliance ensures that your payment details are protected and handled with the highest level of security.

3D Secure Authentication
For added security, we use 3D Secure authentication, which is an additional step in the payment process that verifies the identity of the cardholder. This step helps prevent fraud by requiring customers to authenticate their purchase before the transaction is approved.

Payment Process

When you make a purchase on Vexo Bike Care, the payment process is quick and straightforward. Here’s how it works:

Order Review
After you select your items, you will be prompted to review your order. This will include an itemized list of your products, the total amount, shipping fees, taxes, and any applicable discounts.

Payment Information
Once you confirm your order, you will proceed to the payment page, where you will enter your payment details. Depending on your chosen payment method, you will either enter your card information, log into your PayPal account, or select a digital wallet option like Apple Pay or Google Pay.

Order Confirmation
After submitting your payment, you will receive an order confirmation email containing a summary of your purchase. If your payment is successfully processed, we will begin preparing your order for shipment.

Payment Decline or Error
In the rare case that your payment is declined, we will notify you by email, and you may attempt the payment again or select a different payment method. We recommend checking with your bank or payment provider to ensure there are no issues with your account.

Sales Tax and Currency

All prices listed on Vexo Bike Care are in USD (United States Dollars). Customers within the United States may be subject to sales tax depending on their state’s tax laws. For customers in Arizona, applicable sales tax will be applied to your order. International customers may be charged additional taxes or duties upon delivery based on the destination country’s import regulations. These charges are the responsibility of the customer and are not included in the purchase price or shipping fees.

Refunds and Cancellations

If you need to cancel your order or request a refund, please refer to our Refund and Returns Policy for detailed instructions. However, here’s an overview of the process:

Order Cancellations: If you wish to cancel your order, please do so as soon as possible. We can only cancel orders before they are shipped. Once an order has been dispatched, you will need to follow the return process for a refund.
Refunds: Refunds are issued to the original payment method. Please note that it may take 5-10 business days for the refund to appear on your bank statement, depending on your payment provider.
Payment Issues

In case of any payment issues, such as payment processing errors, fraud concerns, or billing disputes, please contact us immediately at info@vexobikecare.com. Our customer service team will work with you to resolve the issue as quickly as possible.

Contact Information

For any inquiries or issues related to payments, please reach out to us:

Street: 10711 W Cherry Hills Dr W Sun City, Arizona (AZ), 85351
Phone: (623) 876-5994
Email: info@vexobikecare.com
Website: vexobikecare.com